Volkswagen Sagitar first response to the recall question hanging extended warranty for 10 years
Executive vice president of Volkswagen Group suweiming admit, on the recall, the previous lack of external communication is indeed timely and adequate, and promised improvements in the next step, "We attach great importance to the views of consumers, will always strive to give consumers satisfaction. "
For the Volkswagen Group executives blamed the rear axle fracture consumer driving habits of speech, suweiming be categorically denied, "the German public never published such remarks, for this speech, we also did not agree."
However, he also stressed that neither the product after coupling rod within the scope of the recall or suspension, no security problem in itself, a small bend or even break the vehicle, which had encountered a positive impact from the rear and rear side, "if there had been no impact, nothing to worry about suddenly appeared off-axis. "
The reason to conclude that, technology executives Volkswagen said that under the current total of 55 cases collected off-axis case, the public aspects of the in-depth investigation, found that these vehicles do have dogged the rear from the rear or side collision .
In addition, for the recall of preparation, the FAW - Volkswagen sales Hu Hanjie general manager, said the public since August 15 started a set of globally applicable TPI testing process, can detect the bending deformation of the rear axle, all current authorized dealer has been fully carry out relevant testing, test vehicle has reached 67,000, were not found in the case of the rear axle broken, and related spare parts such as metal liner recall, also has started production, "We are also committed to provide extended after coupling rod suspension 10 years of security. "
Volkswagen emphasis on product safety
AQSIQ experts also confirmed to Sohu car, as of now, AQSIQ and evidence gathering to Sagitar "off-axis" case for more than 50 cases. However, at home, defective auto product recall registered on the integrated management information platform 464 defective vehicle records, most of them related to the rear suspension Sagitar.
According to the current recall plan has been submitted, the FAW - Volkswagen is recalling 563,605 vehicles, the new Jetta, Volkswagen will recall 17,485 vehicles, the Chinese side Beetle car.
Suweiming stressed that this is a worldwide recall, including the new Jetta, Beetle-level version of the Jetta, including Mexico, the world involving more than 1.3 million vehicles, but also for the recall after corrective measures are implemented global standards.
"It should be emphasized that as safe as the new Jetta and other models of the Volkswagen brand," Soh said the recall is to have no problems to other trailing arm rear axle reinforcement, does not mean that all of the new Jetta are at risk of off-axis "This is a precautionary measure, did not hit too, no problem."
In addition, for the FAW - Volkswagen will present this year, Volkswagen models produced in China, only the production of the new Jetta is coupled link rear multi-link suspension changed to practice suweiming also stressed that from May 2012 to May 2014 the new Jetta and Beetle adopted after the coupling rod suspension systems, others are multi-link rear suspension, this does not mean there is a problem is the coupling rod, but for product strategy considerations.
The reason why the product does not exist in the case of problems still have to recall, Hu Hanjie said that this is based on the user responsible attitude to dispel consumers' concerns.
"Recall is our attitude, we have 30 years of history in China, has been tied very deep roots, we hope to be able to weather service consumers, consumer satisfaction." Soh said.
Volkswagen VW brand chassis rear axle head of research came from Germany came Harald Moedeker said that in the event of impact, even multi-link rear axle will be deformed, will cause the wheel deflection, so consumers more easy to detect.
Recall thorny problem
"Recall is a dynamic process, as identified technical issues are very complex, not only the need to repeatedly test verification, but also evidence of real cases, these will take time, but in this process, involving safety issues must first try to solve . "AQSIQ experts said.
In fact, the "Install metal liner" measure given the mass recall program is to solve the security problem. Volkswagen executives believe that this is a public responsible attitude.
However, in the eyes of experts AQSIQ, this is only the first stage of the recall, in the subsequent supervision, once found other problems or solutions fail, will continue to instruct the factory to give new solutions, "A lot recall actually experienced repeatedly, until you find the core problem was finally resolved. "
Hu Hanjie said the reason for taking initiatives to solve the current recall, not because of cost considerations, but from the product performance and reliability to consider.
According to informed sources, the AQSIQ has no factory involvement in the case, the internal solution to the recall had been discussed, which had explored the part of the consumer advocate "for the axis," but the difficulty is that the body is the overall design, for shaft means moving body structure, "As a result, there is no guarantee does not create new problems."
Soh also said it would replace the rear coupling rod models for multi-link suspension is theoretically feasible, but the corresponding brake systems and brake systems and so need to re-match, during which also involve product certification, "for product reliability considerations, we do not recommend that consumers do such a replacement. "
This year in July, after receiving complaints from owners of part Sagitar, AQSIQ Defective Product Management Center on the organization launched a defect investigation in mastering the relevant evidence, namely instructed the factory to quickly come up with solutions.
October 15, FAW - Volkswagen and Volkswagen China officially submitted a new Jetta and Beetle recall apply to the AQSIQ.
AQSIQ relevant experts say, since the existing more than 50 cases, more than 95% have experienced a bending fatigue from the rear axle trailing arm to fold, to the rear axle fracture process.
"In addition to the rear axle trailing arm bent or even broken, there are now rumors online Sagitar rear axle failure, including suspected crack hidden side seam and finish mesh waterlines, but on the latter two cases, there is no real AQSIQ car illustration. "The experts said.
However, this does not mean that AQSIQ deny the possibility of problems, even if the implementation of a recall, AQSIQ will continue joint research institutions and related universities, the original axis ongoing dynamic experiments to find more potential risks .
