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Today is 3.15, "International Consumer Rights Day." As the world's largest car market, the car has been closely linked with the daily travel of consumers. This issue we choose from the manufacturing side, circulation and new energy fields are more representative of the three cases in-depth investigation, trying car, buy a car, the electric car experience presents three perspectives on how consumers in the automotive society to protect their interests.
Chinese New Year has just passed, a news Changan Ford Taurus off the shaft will be in the circle of friends brush screen. It happened in Nantong, Jiangsu, February 10, Changan Ford Taurus in a test drive at a corner intersection collision front axle fracture. After the incident was exposed friends, spread quickly on the Internet.
Six days later, Ford also after investigation the matter immediately given an official response: As the vehicle turns too fast, cornering due to temporary avoid other non-motor vehicles on the road and causing the vehicle lost control and crashed into the opposite lane of isolation flowerbed edges. After investigation, the main vehicle accident damage to vehicles subjected to strong shock result in the left front tire, alloy wheels damaged, broken arm, steering rod bending, shock absorbers and chassis have multiple deformation rub bumps, but the vehicle steering knuckle intact.
After this statement issued, Changan Ford's car "off-axis" debate is not online subsided. This is not Ford's first car off the shaft occur. 2013 Escape models have occurred after the off-axis, and Ford will be "off axis" tangled.
In the meantime, though on the part of Changan Ford Escape models implemented a recall, but the external statement, Ford has always insisted that product quality is no problem. This attitude does not eliminate off-axis dissatisfaction vehicle minds of consumers.
What is the Changan Ford product hazards exist off-axis, or consumers in the driving process due to improper operation of off-axis? 21st Century Business Herald reporter on the issue conducted extensive investigation interview.
Uncompromising
Changan Ford from a broken shaft accident September 22, 2013 of. Three in the afternoon, the Shenzhen Ms. Zhang Huilin driving her car owners bought six months of Maverick, and his family go out to purchase 60-year-old mother's birthday gift. Turn left at the traffic light intersection just straighten the body, the vehicle suddenly lost control, causing the vehicle to break claw off axis.
After the accident, Zhang Huilin vehicle quality problems immediately complained to Ford and asked to find out the truth. She told the 21st Century Business Herald reporter, said she was driving the Escape is automatically off-axis, and no external impact.
After the accident, Ford officials have claimed that vehicle testing is not a problem, and publish "Do not believe rumors do not pass rumors," the announcement, Zhang Huilin innuendo in "disinformation." In Zhang Huilin opinion, she does not believe that any Chinese automobile quality inspection agencies, that they are related to the existence of interests involved in car prices.
On November 21, 2013 Guangzhou Auto Show, Zhang Huilin even take a radical way station on the Ford stand public defenders.
March 10 this year, Changan Ford in terms of acceptance of the 21st Century Business Herald reporter interview, described this incident is another version. "According to our field testing, Zhang Huilin's Maverick is to hit a roadside railing, and the two hit the concrete barrier was broken shaft accident occurred. In general, the vehicle will stop running at normal speed after hitting a roadside railing, and the car apparently stopped after another forward hit two cement block, in which the role of strong external force, which brand vehicles will occur off-axis. "Changan Ford quality Director Kim Fan Ling told reporters.
Changan Ford area, said Zhang Huilin receipt of the complaint, they had asked Zhang to provide accident vehicle to detect the problem, but Zhang refused, do not agree with the third-party identification, is not grounds to believe that any Chinese-related testing organizations. Subsequently, Ford learned that the insurance company, after the accident, Zhang Huilin first time to the insurance company called and said, "is the hit of their own." Changan Ford reasoned that Zhang vehicle off-axis is caused by man.
During this period, there have been Changan Ford vehicle off-axis photos are uploaded to the Internet, Changan Ford aspects under tremendous public pressure.
"As if the very fact that we are unable to troubleshoot the vehicle quality problems, we had all Escape models by batch sampling investigation. In the process, we found that horn material strength of a batch Ford Escape models below the prescribed 3% and the very fact that Maverick is not in this batch vehicles. "
Fan Jin Ling said, even though less than 3%, the material strength of the claw still meet the security needs in normal driving, it is impossible fracture, but in a responsible attitude to consumers, or on the part of Ford Escape models implemented a recall.
December 27, 2013, Changan Ford Escape models announced on the part of the recall. But this does not eliminate the recall scores between Ford and the very fact. Problem is that the focus of dispute between the two: are subject to claw back strong collision of lead fracture, or break automatically. Zhang Huilin worked themselves through Shanghai, a testing organization SGS issued claw automatic fault detection report. But Ford has denied the credibility of the report.
"After our investigation, the very fact that a false name and made by SGS relationship test reports and tampered with the report, we are through third-party testing organization qualified (Chinese passenger car testing center) to get a report the owners of the accident was a collision, because there is a bolt on claw. If this is the first force claw, claw bolt does not break away, but the car bolts, has been broken, and therefore must be subjected to external impact cause rupture. "Fan Jin Ling said, as long as the side impact, any car will appear off-axis, this is not some phenomenon Fu Tete.
Disputes between Ford and Zhang Huilin not finished processing, but the past three years, Ford's models from time to time be exposed, "off-axis." Especially this year February 10 "high price" Taurus reproduction broken shaft, Changan Ford will once again pushed to the cusp of public opinion. As for the accident, Ford's response is still the man-made reasons.
Which part of the problem?
Then the vehicle exactly in what happens off-axis? This phenomenon is not only Ford products appeared? One engaged in automobile chassis manufacturing for 25 years and has a well-known car company in the United States worked in the industry expert, told reporters, in fact, the off-axis more common in the automotive industry, a number of well-known car companies have a similar incident occurred, but because of timely treatment, and not make waves in public opinion.
The experts believe that the main axis of the vehicle breakage occurs for three reasons: The first reason is the design, especially the joint venture vehicle, designed mostly from abroad, without taking into account the complexity of the Chinese road conditions may lead to models in foreign countries with no problems, and domestic use problem increased significantly.
Second, and related to the driver's driving habits. The experts believe that both the Escape or Taurus, the occurrence of off-axis position substantially in the front axle. Front axle off mostly owners in the park, chassis and other hard objects against a stone, and in the case of pre-existing damage to the chassis, more easily broken shaft.
Third, may be related to the level of quality control factory quality control and parts supplier system is in place related. "In general, even if the early lead off axis because the design problem, according to the normal situation, manufacturers are fully capable of rapid improvement, because of manufacturing quality or design, it is not difficult to adjust, time is not very long, not to Before and after several car, the same problem occurs. If you find a high proportion of the same issue, there is no improvement, then it may be a problem with the mechanism. "the expert said.
In fact, before the masses have occurred off-axis problems. The expert told reporters, Volkswagen Golf models also had a broken shaft, mainly off the rear axle. After the problem occurs, the public will soon find out the reason, that Daogong suspension arm designed thin lead, and then they stepped up the intensity of the rear axle Daogong arm.
Changan Ford for off-axis incident exposed from time to time, experts doubt that the company's parts supply and regulatory system may have worthwhile improvements.
In this regard, an unnamed Ford dealer also told reporters, before the problem occurs off-axis Maverick is a croissant production materials failed to meet the requirements of Ford suppliers cut corners to lower the costs of promising too, after after adjustment of the recall, the current new Maverick will not be similar problems.
Changan Ford Wang Jianhui, director of public relations, told reporters responded: "As a Ford joint venture Changan Ford car prices in China, certainly in strict accordance with Ford's global procurement standards and production standards, the various models are complex road rigorously tested."
However, the current Ford models not only by the "off-axis" troubled by rumors, a new problem is still on the brake system.
Recently, Changan Ford to the AQSIQ for the record recall program. Within the scope of this recall vehicles due to the brake booster vacuum grease seal is missing, resulting in premature seal wear, in extreme cases will be separated from the spacer ring, cause the brake pedal hard, the owner will feel the shortage of the vacuum booster thus requiring harder on the brakes, there are security risks.
According to some Ford owners reporters learned that the problem is self-braking event since the off-axis, the owner of a concentrated reflection of the problem. In this regard, Fan Jin Ling told reporters that the problem is due to the brake pedal during the assembly, the part of the pedal no barrier grease coating. This is the parts produced in the production process, is the supplier of quality management.
Consumers should be rational rights
Consumers buy the product quality problems, how to protect their own rights and interests of the well-known lawyer Qiu Baochang in an interview with 21st Century Business Herald reporter said that if the involved product defects, consumers need to consult with car prices and sellers;? Negotiation fails or is disagreement Great, they can complain to the consumer protection Association and the quality control department, mediation; if the mediation fails, you can complain to regulators and the market AQSIQ and other related departments.
"If these paths are impassable, consumers can sue, but part of the problem relates to the written proof. If there is no relevant evidence, litigation is also difficult to achieve." Qiu Baochang said, however, consumers can not use aggressive behavior rights if doing so, the interests of consumers are likely to be unprotected.
In the vehicle off-axis, for example, Qiu Baochang that the key is to figure out the reasons broken shaft. "Because product design flaws appear off-axis, or for other reasons, we can not speculate, require further verification of identification. If the product quality problems, consumers can obtain compensation through consultation, if the reason is not the fault of the product quality itself, consumption It shall also be treated correctly. "
For some consumers raised the car back or refund request, Qiu Baochang that naked car purchase tax and the tax is refundable, but belong to the state to pay the insurance enforcement action, these costs will not be refunded.
It should be noted that the purchase tax refund must meet the "vehicle purchase tax collection and management methods" Article 24 states: If due to quality problems and return the vehicle manufacturer or distributor, the taxpayer refund, the tax authorities in accordance with since the date of the tax return for taxpayers, according to the tax paid for each full year deduction of 10 per cent tax rebate; less than one year, according to a full refund of taxes paid.
"If the vehicle purchase tax period of 10 years, if the consumer quality problems within two years, car manufacturers can be returned to consumers in accordance with the proportion of the remaining eight years of the tax, which is part of the money be borne by the manufacturers, this is a more fair approach . "Qiu Baochang said.